Privacy policy

Last Updated: 17 September 2025

This Privacy Policy explains how www.retailsignage.co.za (“we”, “our”, “us”, or the “Site”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase from our website.

We are committed to protecting your privacy and handling your information transparently in accordance with POPIA (Protection of Personal Information Act, South Africa), as well as other applicable data protection regulations.

1. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights under POPIA, please contact us at:

Email: online@holdit.co.za
Address: HOLDiT M&M PTY LTD, 1 Homestead Rd, Kya Sand, Randburg, 2163, South Africa

2. Information We Collect

We collect different types of personal information to provide and improve our services:

Device Information

  • Purpose: To display the Site correctly and optimize performance.

  • Source: Automatically collected via cookies, log files, pixels, and similar technologies.

  • Data collected: Browser type, IP address, time zone, device type, browsing actions, and interactions with the Site.

Order Information

  • Purpose: To process purchases, handle payments, arrange delivery, send invoices/confirmations, and provide fraud screening.

  • Source: Collected directly from you.

  • Data collected: Full name, billing/shipping addresses, payment details, email address, phone number.

Customer Support Information

  • Purpose: To assist you with queries, complaints, or requests.

  • Source: Provided by you.

  • Data collected: Contact details, order information, correspondence history.

3. How We Use Your Information

We process your personal information for:

  • Fulfilling orders and delivering products.

  • Processing payments and refunds.

  • Providing customer support.

  • Improving and optimizing our website.

  • Personalizing your shopping experience.

  • Sending marketing communications (if you have consented).

  • Detecting fraud and maintaining security.

  • Meeting legal and regulatory obligations.

4. Sharing Your Information

We only share your personal information where necessary:

  • Shopify: Our e-commerce platform (see Shopify’s privacy policy here: https://www.shopify.com/legal/privacy).

  • Courier & logistics providers: To deliver your orders.

  • Payment processors: To process secure payments.

  • Analytics & marketing providers: Such as Google Analytics (see: https://www.google.com/policies/privacy/).

  • Legal authorities: Where required to comply with the law or protect our rights.

5. POPIA Compliance (South Africa)

In compliance with the Protection of Personal Information Act (POPIA):

  • Your personal data will only be collected for a clear, lawful purpose.

  • We will not share your information without your consent, except where required by law or service fulfillment.

  • You have the right to:

    • Request access to the information we hold about you.

    • Request correction or deletion of your personal data.

    • Object to the processing of your information.

    • Withdraw consent for direct marketing.

  • To exercise these rights, email us at online@holdit.co.za

6. Behavioural Advertising & Marketing

We use your personal information to provide targeted advertisements or marketing communications we believe may be relevant to you. This may include showing you ads based on your browsing activity, purchases, or interactions with our Site.

You can opt out of targeted advertising through the following links:

You can also opt out of some services by visiting the Network Advertising Initiative (NAI) opt-out portal: https://optout.networkadvertising.org.

7. Cookies

We use cookies to improve your browsing experience, remember preferences, analyze site traffic, and deliver relevant ads. You can control cookies in your browser settings. Blocking cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have additional rights (under GDPR, CCPA, or POPIA), including access, correction, portability, and the right to be forgotten. Contact us to exercise these rights.

9. Data Retention

We retain personal information only as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.

10. Do Not Track

Our Site does not alter its data collection practices in response to “Do Not Track” signals from your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for operational reasons. Please check this page regularly for updates.

12. Complaints

If you believe your data has been misused, please contact us first at online@holdit.co.za.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.